Privacy Policy
Solar-Calgary.com ("we," "our," or "us") is committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at solar-calgary.com, interact with our Facebook Lead Ads, or otherwise engage with our services related to solar panel installation and government loan assistance in Calgary, Alberta.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. What Personal Information Do We Collect?
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We may collect various types of personal information, depending on your interaction with us:
Contact Information: Name, phone number, email address, and postal address.
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Property Information: Details about your home (e.g., whether you own it, roof condition, estimated energy bill) relevant to solar panel installation and loan eligibility.
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Loan Eligibility Information: Information necessary to assess your eligibility for the Canada Greener Homes Loan, which may include details you provide for pre-qualification.
Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This is often collected through cookies and similar technologies.
Marketing Preferences: Your preferences for receiving marketing communications from us.
2. How Do We Collect Your Personal Information?
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We collect personal information through various channels:
Directly from You: When you fill out a form on our website, submit a Facebook Lead Ad Instant Form, schedule a consultation, or communicate with us via phone, email, or online chat.
From Our Website and Technologies: Through cookies, web beacons, and similar tracking technologies that collect data about your Browse behavior.
From Third-Party Platforms: When you interact with our ads or content on platforms like Facebook, they may share certain information with us in accordance with their privacy policies and your privacy settings on those platforms.
Publicly Available Sources: In some cases, we may collect information from publicly accessible databases or sources to verify details or for lead generation purposes, always in compliance with applicable privacy laws.
3. How Do We Use Your Personal Information?
We use your personal information for the following purposes:
To Provide Services: To respond to your inquiries, provide you with free solar panel quotes, assess your eligibility for the Canada Greener Homes Loan, facilitate your loan application, and arrange for solar panel installation on your property.
Communication: To contact you regarding your inquiries, appointments, loan applications, and service updates.
Marketing and Promotions: To send you information about our services, special offers, and relevant industry news that we believe may be of interest to you, in accordance with Canada's Anti-Spam Legislation (CASL). You can opt out of these communications at any time.
Improve Our Services: To understand how our website and services are used, to analyze trends, and to improve the quality of our offerings and user experience.
Internal Operations: For internal record-keeping, administrative purposes, and to maintain the security of our systems.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and government requests, including those related to the Canada Greener Homes Loan program.
4. With Whom Do We Share Your Personal Information?
We are committed to protecting your personal information and do not sell or rent it to third parties. We may share your information with:
Service Providers: Third-party companies that perform services on our behalf, such as customer relationship management (CRM) systems, marketing platforms (like Facebook Ads), website hosting, analytics providers, and scheduling tools. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
Government Agencies: As required to facilitate your application for the Canada Greener Homes Loan program, or as otherwise required by law.
Legal and Compliance: When required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like pixels) to collect information about your Browse activities on our website and across different websites over time. These technologies help us to:
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Remember your preferences.
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Understand how you interact with our website and ads.
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Provide relevant advertising.
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Analyze website traffic and trends.
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You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. How Do We Protect Your Personal Information?
We implement reasonable physical, technical, and administrative safeguards to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Your Choices and Rights
Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
Withdraw Consent: You can withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide you with certain services.
Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.To exercise any of these rights, please contact us using the information provided below.
8. Third-Party Websites
Our website may contain links to third-party websites or services (e.g., the Canada Greener Homes Loan portal, calendar booking tools). This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to make a request regarding your personal information, please contact us at:
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Solar-Calgary.com
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6044421827